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Overall

93%

of 1,331,420 customers are happy with our overall service experience

Easy Score

93%

of 1,331,420 customers said they had an easy experience

Recommend

93%

of 1,331,420 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

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Website

5/5

30/09/2025Carolyn Scollon Great to be able to use the app to purchase and reserve items to either collect in store or post to house

Website

0.5/5

01/10/2025Purchased an item that I need to return. Collected it from store, did not receive an order confirmation email so have no details on order or collection. Logged in to my account and the order is not showing there. Luckily there is a small slip in my parcel that has the order number on it, otherwise wouldnt be aware of details to make a return Poor customer service really.

Website

0/5

01/10/2025Eric Phillips Absolutely useless got a pair of shoes sent wrong size 2 large sent them back to have them exchange. Waited over two weeks to receive an email so they’ve received them back then only to get an email to say they’ve refunded it and deducted the money for sending them back when I wanted to exchange won’t be using this company again absolute useless but in touch with Customer Service is to 2 or three times concern the same problem.

5118/61928

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