Here To Help!

We hope you find the help you need, if not - get in touch!

Search our help pages below!

Overall

93%

of 1,331,420 customers are happy with our overall service experience

Easy Score

93%

of 1,331,420 customers said they had an easy experience

Recommend

93%

of 1,331,420 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

2/5

25/09/2025Christine BoyntonDid not find your website particularly intuitive or easy to use and am still not confident about what I’ve ordered

Website

3/5

25/09/2025Gareth JayneBrowsing the site was easy enough but he order and payment process wasn't great. I checked out as guest but had errors when trying to enter my email initially. Eventually this worked but then when I added my card details and clicked Pay I had another error saying the transaction couldn't go through. I tried again with the same card details and it worked the second time.

Website

3/5

25/09/2025Louise The purchasing process was straight forward and the shoes arrived quickly. The shoes I received were different sizes. I therefore returned the shoes, and requested to not be charged for the return postage on my enclosed return note. However, I have been charged for the return postage which is disappointing, as it was the fault of Schuh and its employees that a return was required .

5195/61940

Here To Help!

We hope you find the help you need, if not - get in touch!

How was it for you?

Sign in to THE SCHUH CLUBWelcome back,

Postcode Exclusions