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Overall

93%

of 1,331,634 customers are happy with our overall service experience

Easy Score

93%

of 1,331,634 customers said they had an easy experience

Recommend

93%

of 1,331,634 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

0/5

15/08/2025Rebecca PenroseI paid for the shoes to be delivered today but got an email from you saying the delivery wasn’t possible. They didn’t say why.

Website

0/5

15/08/2025BroganI ordered Birkenstocks online too big. Trying to return them is extremely annoying. The order is not showing up on the webpage so I had to phone up and they said it can take up to 30 days for my order to show up on the website. Returned them now via a different link schuh/return. Took a screen shoot of the we code for return. However I seemed to have d this and when I try use the return link again it it’s t working. I order from a lot of different websites, however schuh returns is a the worst. My advice is to invest into the websites and to make it a better customer experience for your customers , for example if I have an account with schuh I should be able to see it on the account. And I should be able to make a return on the account. Invest in better UI and UX design. In future I will just order from Office.

Website

0/5

15/08/2025Geraldine I returned item via Drop2Shop process, you incorrectly deducted a charge for returning by post. Please refund the €3.50 charge you deducted because I did not return anything by post, I returned it via Drop2Shop.

5808/61999

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