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Overall

93%

of 1,323,671 customers are happy with our overall service experience

Easy Score

93%

of 1,323,671 customers said they had an easy experience

Recommend

93%

of 1,323,671 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

0.5/5

29/11/2025Fudia BackertI am not happy with the service. I used my student disviunt code but it did not work, then i usethe 25voucher such offers me, yet they still charge me full price of £125

Website

0/5

29/11/2025Jaimie kostyszyn Terrible terrible Terrible. 3 orders in a row cancelled and gift cards not refunded and rewards points taken and not reimbursed. 3 orders in 3 months same issue every time - should have looked at the true reviews on trust pilot as they’re correct. Customer service terrible

Website

1/5

29/11/2025LisaOrdered trainers online. Store was really busy and I waited a while for my order. On arrival home I noticed they had given me the wrong size (3 instead of a 4). I rang the store to ask if they could put a size 4 on one side for me so I could come back in to Manchester tomorrow. The salesperson said no I would have to ring customer services for them to arrange this. I asked if they were open and she said yes .. and they weren't. It's not easy to get into Manchester and this was a special journey to pick them up. I have now had to re-order and pay for another pair to ensure they will have them in stock. I don't think putting a pair on one side in the store was too much to ask to be honest Pretty disappointed with this experience. Even the live chat is closed!

3606/61516

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