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Overall

93%

of 1,331,420 customers are happy with our overall service experience

Easy Score

93%

of 1,331,420 customers said they had an easy experience

Recommend

93%

of 1,331,420 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

LEAVE FEEDBACK

Website

2/5

20/09/2025Rebecca RichardsWebsite crashed

Website

0/5

20/09/2025Kirstie WrightThey have sent me in a wild goose chase trying to find the second pair of boots i paid for. Firstly they only delivered in the middle of the day with a signature required. So after twi repeated day time deliveries with no phone calls I asked them to deliver to a location when I went to collect only one pair was there. A week later and I still dont have my daughters boots I have paid for. I contacted Schuh s delivery service by email they say because the first pair have been picked up the delivery is now closed when I called they had an automated voice that said to contact schuh directly. Theres no number to speak or an email to contact. I've lost money and I am exhausted trying to get the boots I paid for. Awful and untrustworthy. Lazy customer service relying on box replies on email and automated voice recordings.

Website

0/5

20/09/2025Alex FordI would reccomend but your website is terrible. Everytime the page loads more items itresets the scroll to the top of the screen and its VERY irritating. Bring back page by page views for items, its so much easier to manage and it doesn't mean my browser suffers after loading 1000 items on one page, please and thankyou

5241/61940

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