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Overall

93%

of 1,331,634 customers are happy with our overall service experience

Easy Score

93%

of 1,331,634 customers said they had an easy experience

Recommend

93%

of 1,331,634 customers would recommend schuh to a friend

How was it for you?

We love hearing from you, and thought we'd let you all see the comments left for us by customers via our Feedback form.

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Website

5/5

03/09/2025Aisha ElaminU guys are the best ??

Website

5/5

03/09/2025Aleksejs BelokonsVery well done

Website

1/5

04/09/2025Jennifer WilliamsonOn-line shop is clunky. I had to attempt to order my item over 5 times ! First it showed I chose size 4 in my basket but when I came to checkout, suddenly it registered as size 3 in my basket. This happened 3 times ! I tried again later, and wanted to pay via Paypal and chose next day delivery option, but it produced a blip and I got an 'Oops' pop up box saying to go through checkout all over again. I really wanted the shoes (!) so I tried once again. This time I was not offered the next day delivery option, I was only allowed to choose standard delivery. I saw the notice that stock on this item in the size I wanted was low, so I had to choose standard delivery. This means I will not get them as soon as I had wanted for my daughter to wear to school. All incredibly frustrating. Basically a bit of a rubbish shopping experience. If my daughter had not really wanted the shoes, I would have given up. Any customer compensation on this experience would be gratefully received. I'd then give you a great review.

5455/61972

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